Terms and Conditions

1. Introduction and Acceptance

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Wolkcle Technology Pvt Ltd (“Wolkcle,” “we,” “us,” or “our”), a company incorporated under the laws of India, with its registered office at 4602019, Ground Floor, Madhubana, Naga Bagicha, Puri Station Road, Puri, Odisha, India — 752002.

These Terms govern your access to and use of the Wolkcle platform, including our website, applications, tools, and all related services (collectively, the “Services”). By creating an account, accessing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy, which is incorporated herein by reference.

If you are accepting these Terms on behalf of a company, organisation, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to “you” or “your” shall refer to that entity.

If you do not agree to these Terms, you must not access or use our Services.

2. Definitions

“Account” means the user account created by you to access and use the Services.

“Content” means any data, text, files, documents, images, itineraries, quotations, invoices, or other materials that you upload, submit, create, or generate through the Services.

“End Customer” means any traveller, client, or third party whose information you enter into the platform in the course of using the Services.

“Free Trial” means the complimentary, time-limited access to the Services with restricted functionality, as described in Section 5.

“Plan” means the subscription tier you have selected, whether the Free Trial or the Standard Plan, each with its own set of features, limits, and pricing as described in Section 5.

“Platform” means the Wolkcle software-as-a-service platform, including all modules, features, and tools made available through the Services.

“Subscription Period” means the duration for which you have subscribed to a paid Plan, whether monthly or as otherwise specified.

“Tenant” means the isolated data environment associated with your Account, within which your Content is stored and managed.

3. Eligibility

To use our Services, you must meet the following requirements:

You must be at least eighteen (18) years of age. By using the Services, you represent and warrant that you are at least eighteen (18) years old.

You must be operating as or on behalf of a legitimate business entity. The Services are designed for business use by Travel Agents, Tour Operators, Destination Management Companies (DMCs), Inbound Tour Operators, Outbound Tour Operators, and other businesses within the travel industry. The Services are not intended for personal, non-commercial use.

You must have the legal authority to enter into these Terms and to bind the business entity you represent.

You must provide accurate, current, and complete information during registration and maintain the accuracy of such information throughout the duration of your use of the Services.

4. Account Registration and Security

4.1 Account Creation

To access the Services, you must create an Account by providing the required information, including your name, business name, email address, phone number, and other details as requested during registration. You agree that all information provided during registration is accurate, current, and complete.

4.2 Account Credentials

You are solely responsible for maintaining the confidentiality of your account credentials, including your password and any authentication tokens. You agree to immediately notify us at support@wolkcle.com if you become aware of any unauthorised use of your Account or any other breach of security.

4.3 Account Responsibility

You are responsible for all activities that occur under your Account, whether or not authorised by you. We shall not be liable for any loss or damage arising from your failure to maintain the security of your Account credentials.

4.4 User Access Within a Tenant

You may grant access to other individuals within your organisation as permitted by your Plan. You are responsible for managing user permissions within your Tenant and for ensuring that all users within your Tenant comply with these Terms.

5. Subscription Plans and Pricing

5.1 Free Trial

We offer a Free Trial that provides limited access to the Services for a period of fourteen (14) days from the date of Account creation. The Free Trial does not require you to provide payment information. During the Free Trial, the following usage limits apply:

• Quotations: Up to ten (10)
• Bookings: Up to three (3)
• AI Itinerary Generation: Not available

At the end of the fourteen (14) day Free Trial period, if you do not subscribe to a paid Plan, your Account will transition to a dormant state as described in Section 6.3.

5.2 Standard Plan

The Standard Plan is our paid subscription tier, currently offered at ₹999 (Rupees Nine Hundred and Ninety-Nine only) plus applicable Goods and Services Tax (GST) per month. The Standard Plan includes the following usage limits:

• Quotations: Up to one hundred (100) per month
• Bookings: Up to thirty (30) per month
• AI Itinerary Generation: Up to fifty (50) per month

5.3 Usage Limits

If you reach the usage limits associated with your Plan during a billing cycle, you will not be able to create new records for the respective feature until the next billing cycle begins or until you upgrade to a Plan with higher limits, if available. Existing records and data will remain accessible regardless of usage limits.

5.4 Changes to Plans and Pricing

We reserve the right to introduce new subscription plans, modify existing plans, or change pricing at any time. Any changes to pricing will not affect your current Subscription Period. We will notify you of any pricing changes at least thirty (30) days before the start of your next Subscription Period, and the new pricing will take effect from the next renewal date. Your continued use of the Services after the new pricing takes effect constitutes your acceptance of the revised pricing.

5.5 Additional Plans

We may introduce additional subscription plans with different features, limits, and pricing in the future. Any such plans will be governed by these Terms, and details will be made available on our website and within the Platform.

6. Payments, Renewals, and Dormancy

6.1 Payment Terms

All fees for paid Plans are billed on a monthly basis in advance. Payments are processed securely through our third-party payment processor. We do not store your payment card details on our servers. All amounts are quoted in Indian Rupees (INR) and are exclusive of applicable taxes, including GST, unless stated otherwise.

6.2 Subscription Renewal

Your paid subscription will automatically renew at the end of each Subscription Period unless you cancel your subscription before the renewal date. Upon renewal, the applicable fees for the next Subscription Period will be charged to your designated payment method.

6.3 Account Dormancy

If you do not subscribe to a paid Plan at the end of your Free Trial, or if your paid subscription lapses due to non-payment, your Account will enter a dormant state after a grace period of fourteen (14) days from the date of expiry or failed payment.

In a dormant state:

• You will retain read-only access to your existing Content, including leads, quotations, bookings, invoices, and other records.
• You will not be able to create, edit, or delete any records.
• You will not have access to features that require an active subscription, including AI-powered features.

To reactivate your Account from a dormant state, you must contact us at support@wolkcle.com and subscribe to an active paid Plan. Upon reactivation, your existing Content will be restored and full access to the Services will be re-enabled.

6.4 No Refunds

All fees paid are non-refundable. We do not provide refunds or credits for any partial Subscription Periods, unused features, or unused portions of your Plan. We encourage you to make full use of the Free Trial to evaluate the Services before subscribing to a paid Plan.

7. Acceptable Use

7.1 Permitted Use

You may use the Services only for lawful business purposes within the travel industry, in accordance with these Terms and all applicable laws and regulations.

7.2 Prohibited Conduct

You agree not to, and shall not permit any third party to:

• Use the Services for any unlawful, fraudulent, or malicious purpose, or in any manner that could damage, disable, overburden, or impair the Services.
• Attempt to gain unauthorised access to any part of the Services, other Accounts, computer systems, or networks connected to the Services, through hacking, password mining, brute force, or any other means.
• Interfere with or disrupt the integrity or performance of the Services or the data contained therein.
• Upload, transmit, or store any content that is unlawful, defamatory, obscene, abusive, invasive of another's privacy, or otherwise objectionable.
• Use the Services to send unsolicited communications, spam, or bulk messages to End Customers or any other individuals.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Services or any part thereof.
• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without our express written permission.
• Use automated scripts, bots, crawlers, or similar tools to access or interact with the Services, except through APIs we may make available for authorised use.
• Circumvent or attempt to circumvent any usage limits, security measures, or access controls implemented in the Services.
• Misrepresent your identity, affiliation, or the origin of any Content submitted through the Services.
• Use the Services in a manner that infringes, misappropriates, or violates the intellectual property rights, privacy rights, or other rights of any third party.

7.3 Enforcement

We reserve the right to investigate and take appropriate action against any User who, in our sole discretion, violates this Section, including but not limited to suspending or terminating the User's Account, removing offending Content, and reporting such conduct to the appropriate law enforcement authorities.

8. Intellectual Property

8.1 Our Intellectual Property

The Services, including all software, code, algorithms, designs, user interfaces, text, graphics, logos, trademarks, and other materials associated with the Platform, are and shall remain the exclusive property of Wolkcle Technology Pvt Ltd. These Terms do not grant you any right, title, or interest in our intellectual property, except for the limited right to access and use the Services in accordance with these Terms.

8.2 Your Content

You retain ownership of all Content that you upload, submit, or create through the Services. By using the Services, you grant us a limited, non-exclusive, royalty-free licence to host, store, process, and display your Content solely for the purpose of providing and improving the Services. This licence terminates when you delete your Content or when your Account is terminated, subject to our data retention obligations as described in our Privacy Policy.

8.3 AI-Generated Content

Any content generated through our AI-powered features, such as itineraries, is generated based on the text prompts you provide. You own the output generated by these AI features and may use it for your business purposes. We make no representations or warranties regarding the accuracy, completeness, or suitability of AI-generated content. You are solely responsible for reviewing and validating any AI-generated content before using it with your End Customers.

8.4 Feedback

If you provide us with any suggestions, ideas, feedback, or recommendations regarding the Services (“Feedback”), you hereby grant us an unrestricted, irrevocable, perpetual, royalty-free, worldwide licence to use, modify, and incorporate such Feedback into the Services without any obligation or compensation to you.

9. Data, Privacy, and Tenant Responsibilities

9.1 Privacy

Your use of the Services is subject to our Privacy Policy, which describes how we collect, use, store, and protect your information. By using the Services, you consent to the practices described in the Privacy Policy.

9.2 Multi-Tenant Data Isolation

The Platform operates on a multi-tenant architecture. Your Content is stored within your dedicated Tenant environment and is logically isolated from the data of other Users. We implement technical and organisational measures to maintain this isolation and prevent unauthorised cross-tenant access.

9.3 Your Responsibilities as a Data Controller

When you enter personal data of End Customers, travellers, suppliers, or other third parties into the Platform, you act as the data controller for that data. You represent and warrant that:

• You have obtained all necessary consents, authorisations, and legal bases required under applicable law to collect, process, and share such data with us.
• You have informed the relevant individuals about how their data will be processed, including that it will be stored on the Wolkcle Platform.
• All data you enter into the Platform is accurate, lawful, and does not violate the rights of any third party.

9.4 Our Role as Data Processor

We act as a data processor on your behalf when processing End Customer data that you enter into the Platform. We will process such data only in accordance with these Terms, our Privacy Policy, and your lawful instructions.

9.5 Data Portability

We are currently developing data export capabilities. At present, data export functionality is not available through the Platform. We may introduce data export features in future updates to the Services.

10. Indemnification

10.1 Your Indemnification Obligations

You agree to indemnify, defend, and hold harmless Wolkcle Technology Pvt Ltd, its directors, officers, employees, agents, and affiliates from and against any and all claims, demands, actions, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of, or inability to use, the Services.
• Your breach of these Terms or any applicable law or regulation.
• Your violation of any rights of any third party, including intellectual property rights, privacy rights, or data protection rights.
• Any Content you upload, submit, or create through the Services.
• Any personal data of End Customers, travellers, suppliers, or other third parties that you enter into the Platform without proper consent, authorisation, or legal basis.
• Any claims brought by your End Customers, travellers, or other third parties arising from your use of the Services or the data you process through the Platform.

10.2 Indemnification Procedure

We will promptly notify you of any claim subject to indemnification. You shall have the right to assume the defence of such claim with counsel of your choosing, provided that we may participate in the defence at our own expense. You shall not settle any claim without our prior written consent if the settlement would impose any obligation on us or admit fault on our behalf.

11. Limitation of Liability

11.1 Exclusion of Certain Damages

To the maximum extent permitted by applicable law, in no event shall Wolkcle Technology Pvt Ltd, its directors, officers, employees, agents, or affiliates be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for loss of profits, revenue, goodwill, data, business opportunities, or anticipated savings, however caused and under any theory of liability, whether in contract, tort (including negligence), strict liability, or otherwise, even if we have been advised of the possibility of such damages.

11.2 Cap on Liability

To the maximum extent permitted by applicable law, our total cumulative liability to you for all claims arising out of or in connection with these Terms or the Services, whether in contract, tort (including negligence), strict liability, or otherwise, shall not exceed the total amount of fees actually paid by you to us during the twelve (12) months immediately preceding the event giving rise to the claim.

If you are using the Free Trial and have not paid any fees, our total liability to you shall not exceed One Thousand Indian Rupees (₹1,000).

11.3 Basis of the Bargain

You acknowledge and agree that the limitations of liability set forth in this Section reflect a reasonable allocation of risk between you and us, and that these limitations form an essential basis of the bargain between the parties. The Services would not be provided to you without these limitations.

11.4 Essential Purpose

The limitations and exclusions in this Section shall apply even if any limited remedy provided in these Terms fails of its essential purpose.

11.5 Applicability

Nothing in these Terms shall exclude or limit liability for (a) death or personal injury caused by negligence, (b) fraud or fraudulent misrepresentation, or (c) any liability that cannot be excluded or limited under applicable Indian law.

12. Disclaimer of Warranties

12.1 As-Is Basis

The Services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, or statutory. To the maximum extent permitted by applicable law, we expressly disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

12.2 No Guarantee of Availability

We do not warrant that the Services will be uninterrupted, timely, secure, or error-free, or that defects will be corrected. We do not warrant that the results obtained from the use of the Services will be accurate, reliable, or meet your requirements.

12.3 AI-Generated Content Disclaimer

We do not warrant the accuracy, completeness, reliability, or suitability of any content generated through our AI-powered features. AI-generated content is provided for informational and assistive purposes only and should not be relied upon without independent verification. You are solely responsible for reviewing, validating, and approving all AI-generated content before using it in your business operations or sharing it with End Customers.

12.4 Third-Party Services

We do not warrant or endorse the availability, accuracy, or reliability of any third-party services, integrations, or content accessible through the Platform.

13. Suspension and Termination

13.1 Termination by You

You may cancel your subscription and terminate your Account at any time by contacting us at support@wolkcle.com. Cancellation will take effect at the end of your current Subscription Period. No refunds will be provided for the remaining portion of the current Subscription Period.

13.2 Suspension by Us

We reserve the right to suspend your access to the Services, in whole or in part, immediately and without prior notice, if:

• You breach any provision of these Terms.
• Your Account is subject to suspected fraudulent, abusive, or unlawful activity.
• It is necessary to protect the security, integrity, or availability of the Services.
• It is required by law, regulation, or a court order.

We will endeavour to notify you of the reason for suspension and provide an opportunity to remedy the breach, where practicable and appropriate. Suspension does not relieve you of your payment obligations for the Subscription Period during which the suspension occurs.

13.3 Termination by Us

We reserve the right to terminate your Account and these Terms at any time, for any reason, by providing you with thirty (30) days' written notice to the email address associated with your Account. In the event of termination for cause (including material breach of these Terms), termination may be effective immediately upon notice.

13.4 Effect of Termination

Upon termination of your Account:

• Your right to access and use the Services will cease immediately.
• Your Content will be retained in accordance with our Privacy Policy, including the data retention periods described therein. General account data will be retained for sixty (60) days following termination, after which it will be permanently deleted. Financial records will be retained as required by applicable law.
• Any outstanding fees owed by you for the current or prior Subscription Periods will remain due and payable.
• All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to Sections 8 (Intellectual Property), 10 (Indemnification), 11 (Limitation of Liability), 12 (Disclaimer of Warranties), 15 (Governing Law), and this Section 13.4.

14. Future Features and Services

We are continually developing and improving the Platform. Future updates may include additional features such as enhanced artificial intelligence capabilities, workflow automation, expanded integrations, and other tools. Any new features or services will be subject to these Terms and, where applicable, any supplementary terms we may introduce.

We reserve the right to modify, suspend, or discontinue any feature or functionality of the Services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of any feature or functionality of the Services.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

15.2 Jurisdiction

Any disputes, claims, or controversies arising out of or in connection with these Terms or the Services shall be subject to the exclusive jurisdiction of the competent courts in Puri, Odisha, India.

15.3 Informal Resolution

Before initiating any formal legal proceedings, both parties agree to attempt to resolve any dispute informally by contacting the other party and negotiating in good faith for a period of not less than thirty (30) days from the date of the initial notice of dispute.

16. General Provisions

16.1 Entire Agreement

These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Wolkcle with respect to the subject matter hereof and supersede all prior or contemporaneous communications, agreements, and understandings, whether written or oral, relating to such subject matter.

16.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the intent of the original provision.

16.3 Waiver

No failure or delay by us in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any right, power, or remedy preclude any other or further exercise thereof or the exercise of any other right, power, or remedy.

16.4 Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder, in whole or in part, without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of our assets, without your consent. Any attempted assignment in violation of this Section shall be void.

16.5 Notices

All notices required or permitted under these Terms shall be in writing and shall be deemed delivered when sent by email to support@wolkcle.com (for notices to us) or to the email address associated with your Account (for notices to you).

16.6 Force Majeure

We shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, acts of government, pandemics, war, terrorism, riots, power failures, internet or telecommunications failures, or any other event of force majeure.

16.7 No Third-Party Beneficiaries

These Terms are for the sole benefit of you and Wolkcle. Nothing in these Terms shall confer any rights upon any third party, except as expressly provided herein.

16.8 Relationship of the Parties

Nothing in these Terms shall be construed to create a partnership, joint venture, employment, or agency relationship between you and Wolkcle. Neither party shall have the authority to bind the other or to incur any obligations on behalf of the other.

16.9 Language

These Terms are drafted in the English language. In the event of any conflict between the English language version and any translation, the English language version shall prevail.

17. Modifications to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Update the “Last Updated” date at the top of these Terms.
• Notify you through the Platform or via the email address associated with your Account at least thirty (30) days before the changes take effect.
• Where required by applicable law, obtain your renewed consent.

Your continued use of the Services after the effective date of any modified Terms constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Services and terminate your Account.

18. Contact Us

If you have any questions, concerns, or requests regarding these Terms, please contact us at: